What is Mediation?

If you want to bring an end to long-standing conflict, you have to be prepared to compromise.' Aung San Suu Kyi

'Anger is never without a reason, but seldom with a good one.' Benjamin Franklin

Mediation is a flexible, voluntary, cost-effective and confidential process involving the appointment of one or more neutral third parties as (joint) mediators to facilitate the negotiations between two or more parties, usually involving the resolution of some form of dispute. Whilst there are several mediation models, the process adopted by the mediator will be determined by his view of how best to facilitate the further negotiations. The parties will be guided as to what they need to do as part of the process, but always remain in control of their decision as to whether or not a satisfactory outcome has been achieved, and whether they wish to enter into a settlement agreement.

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